CPD

Letter Writing & Email – Create a Professional Impression

Presenter: Geoff Wood BSc (psychology) ACA – Managing Director pass training 22 Feb, 20 May, 6 Aug, 19 Aug, 15 Dec 2008 Time: 9.30 - 5.00 Location: 100a Chalk Farm Road, London, NW1 8EH	INDIVIDUAL TUITION ALSO AVAILABLE
Who should attend  Anyone at any level in the organisation who writes letters that reflect the firms professionalism.  Aim of the course  A full day course teaching you techniques for ensuring your letters are clear, concise, convey the intended meaning and create a professional impression.
Course content  Throughout this course participants will actually practise the techniques discussed in order that they have mastered these when they leave.  The course looks at 3 areas, writing with clarity, ensuring the content is technically correct, writing in the style that is most appropriate for your firm and your clients. Clarity • Redundant Words • The ‘Fog’ Factor • Clear words / avoiding jargon • Sentence length and the order of information • A very fast technique for drafting / editing letters • The modern way to layout letters and emails   Quality • Grammar – common errors • Apostrophes - the 4 situations you need to know • Tabulation - 2 types and the correct punctuation • Using colons and semi-colons correctly   Style • Using enthusiastic openings to make people feel important to you • Being definite to create confidence in your organisation • Active and Passive expressions to create the appropriate tone • Whether to make your communication personal or impersonal • Mentioning ‘Benefits’ or ‘Features’ to highlight the attributes of your organisation • Communicating so as to create a positive impression • Special techniques for dealing with complaints In addition to course notes delegates will receive a "wallchart" checklist to remind them of the key points CPD: 6 Hours FEE: £275 + VAT or 4 'Block Booking Places' (from £208 + VAT) See also: Word Introduction, Intermediate, Advanced Evening Courses Also Available For further details: Email info@pass.co.uk Telephone: 020 7284 4995 Fax: 020 7284 2966 To book on this course please complete the form below, and an invoice will be sent to you for payment. (* required fields) Name * Company * Address * Position within Company Telephone No. * Email * Course Date(s)*  Tick here if you would like these booking(s) to be utilised against your "Block Places Scheme" (2 Block Places per delegate)	"Good structure of day with activities keeps attention levels up" S Rudd., Numerica "Letter writing in teams was very informative" Jodie C., Octavia Housing And Care "Very good all over" Adam S., Intrust Ltd "I have gone home feeling, I learnt a lot and much more confident with my grammatical work for letters and reports" Henrietta P., Tag Heuer "The course covered every point that I needed to learn about letter writing" Vangie O., Pontifical Mission Society (Charity) "Excellent and individually focussed on each member of the group" Michael M., Verry Construction "Very helpful. Would definitely recommend to others" Nathan H., Zoological Society of London "Excellent" Mahesh S., Charterhouse (Accountants) "Really useful, learnt a lot" Cheryl H., Adler Shine LLP (Accountants) "I will be able to use everything I have learnt today" Emma M., Claims Handler - Oval Insurance Ltd "Excellent" Sandra R., RTKL (Architects) "Geoff is clearly very knowledgable" Cathy H., The White Company "Brilliant" Farrukh S., Gotham Erskine (Accountants)

Terms:
A full refund (less 20% administration charge) will be made for cancellations received in writing or by email not less than 15 days prior to the course. Cancellations after this time are charged at the full fee.

Please click here for full terms and conditions.

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