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Course Content:
This course is very practical and includes a series of role-plays in which participants will practice the techniques discussed.
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Active listening to create an attentive impression
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Paraphrasing to create an impression of understanding
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Creating a confident impression
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no 'ems' or 'ers'
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making eye contact
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Using open questions to obtain more information
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Avoidance of leading questions
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Criticism
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Looking to the future rather than recriminating on the past
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Dealing with objections to your ideas
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Making objections to other peoples' ideas
CPD: 3 Hours
FEE: £175 + VAT or 2 'Block Booking
Places' (from £104 + VAT)
For further details:
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"Really helpful, lots of good meeting techniques to use to get your point understood"
H M., Morley & Scott |
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"Good use of discussion and interactive role plays"
S G., Carter Backer Winter |
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"Very useful for future work and helpful for developing managerial skills"
V N., Arram Berlyn Gardner |
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"Lively and entertaining, but also useful"
C Y., Gerald Edelman |
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"Very good course"
L S., Unison |
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"Excellent presenter. Very informative"
Meena R., Merchant & Co |
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"Very good & useful"
ST., CLB Littlejohn Frazer |
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"Very useful. Enthusiastic speaker"
Peter B., Vantis plc |
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