CPD
Sales Skills – Face to Face & Telephone
02 Feb, 25 Mar, 21 Apr, 21 May, 23 Jun, 26 Jul, 13 Aug, 15 Sep, 28 Oct, 17 Nov, 14 Dec 2010
Time: 9.30 - 5.00
Location: All courses are held in Central London
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Massively improve your sales skills in all situations
Who should attend
Everyone - whether they are new to selling or have long term experience and expertise (for Telemarketing training only see our half day course
'Telemarketing Essentials' and our evening courses:
Telesales - Cold Calling; and
Telesales - Qualify Prospects, Make Appointments
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Course content
- Your Individual Motivation for Success
- Preparing and Planning to Sell! - qualifying and prospecting, fact-finding with lapsed customers, selling more to existing customers. Proper Planning Prevents Particularly Poor Performance! Working to achieve Goals and meet Targets
- Selling the Appointment by Telephone - The Steps - Preparation; Openers; fact-finding questions; your sales message! Finding the decision makers; getting past the barriers; presenting prime desire statements; timing appointments for positive results; do’s and don’ts of appointment-making including not hanging on, not selling to secretaries, not putting the brochure in the post! Being busy, enthusiastic, confirming the appointment. Creating quality prospects and appointments with decision-makers/influencers
- Preparing for the Sales Appointment - Doing extra homework; checking selling tools in place
- Putting the Customer Service face on! Getting confident, fuelled and ready to go
- Face to Face with the Prospect - Projecting your personality; attitude; energy; persistence!
- Do’s and don’ts for the Reception area; Body Language; The Meet and Greet; Probing, confirming and alternative choice questions; Selling the Benefits, the USP. Reviewing other products for the prospect, other prospects for the products; Overcoming Objections; Actively Listening, Closing the Sale; The move to the next step; the follow-up
- Golden Rules for Success
CPD: 6.5 Hours/Units
FEE: £290 plus VAT or 4 'Block Places' (from £216 plus VAT)
Evening Courses Also
Available
For further details:
To book on this course please complete the form below, and an invoice will be sent to you for payment.
(* required fields)
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"Thank you for the training you gave my colleagues. They were all very pleased and found it very beneficial"
Fancesca I.C., Intrust Limited |
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"I would like to thank you for building my confidence in my potential sales ability"
Jo S., Universal Pictures |
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"Covered essential tips for successful selling which met my objectives. Role play was particularly useful to reinforce"
Anzo F., Gemserve Limited |
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"I was really happy with the course and I think it is going to help me a lot"
Monica S., Sol Melia Hotels |
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"Very clear to follow and always referring to real life examples. A lot of information to refer to in the future."
Angela M., Melia White House |
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"Very good - easy to understand."
Esther G R., Sol Melia Group |
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"Brilliant, very useful."
David B., KD Jewels Ltd |
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"“Learned a lot in 1 day"
Isabelle G., London Medical Chambers |
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Terms:
A full refund (less 20% administration charge) will be made for cancellations received in writing or by email not less than 15 days prior to the course. Cancellations after this time are charged at the full fee.
Please click here for full terms and conditions.
If you would like to receive weekly details of our courses by email please enter your email address here:
SWATUK Block 2, Angel Square, London, EC1V 1NY (UK)
Tel: 020 7843 1281 Fax: 01752 725725
Email: info@pass.co.uk
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