CPD

Telemarketing & Telesales

01 Feb, 22 Mar, 09 Apr, 11 May, 21 Jun, 19 Jul, 27 Aug, 14 Sep, 26 Oct, 22 Nov, 06 Dec 2010 Time: 2.00 - 5.30 Location: All courses are held in Central London	PRIVATE TRAINING & INDIVIDUAL COACHING ALSO AVAILABLE
The World's most powerful marketing tool is sitting on your desk Put more muscle into your telemarketing arm by attending this practical and productive training course, designed to provide powerful techniques for quickly and directly influencing your sales! Who should attend  Established and new-to-the-business Telesales and Field Sales people, Telemarketers and Sales Support People.
Course content  6 of the best Steps to Success:  How to Introduce New Products. Promoting new services and products with skills for successful follow-up How to Revive Old Accounts. Developing sales from dormant accounts, which were once a real source of profit.  Open New Accounts. Generating more sales through creative use of the telephone on repeat calls and cold calls  Qualify Prospects, Make Appointments. How to Improve efficiency by making appointments for your field sales force, offering opportunities to do useful business –at the right time with the right people, and with the right services and products.  Customer Care. Existing hard-won customers are the livelihood of a successful organisation and we ignore them at our peril. Effectively Selling to Existing Customers; Maximising Enquiries; Satisfying Dissatisfield Customers and Collecting Overdue Accounts are crucial to our Telemarketing success.  MOD (Motivation, Organisation and Documentation) CPD: 3 Hours FEE: £175 plus VAT or 2 'Block Places' (from £108 plus VAT) Evening Courses Also Available For further details: Email info@pass.co.uk Telephone: 0845 330 2772 Fax: 0845 450 0545	"Very good course which has been extremely helpful" Jackie W., Hapag "I was able to gain fresh ideas and overcome my main sales objections" Louise C., CI Business Services "All objectives were met, superb content was rich and fun. Totally relevant to the company" Lewis J., Castle Care Tech "Clear indicators of how to overcome objectives. Good use of learning styles. Extensive material, thorough and fun" Simone M., SJS Healthcare Associates "Very enthusiastic, felt motivated, kept my interest as pace of course was good" Stephanie I., Mydebtexit "Very practical with no jargon" Evelyn W., Vantis plc "Thoroughly enjoyed the course, learnt loads and can't wait to get back and put into practice" Donna D., Mail Handling International "Very useful lesson, well done" Oscar I., Melia White House Hotel

To book on this course please complete the form below, and an invoice will be sent to you for payment.

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Terms:
A full refund (less 20% administration charge) will be made for cancellations received in writing or by email not less than 15 days prior to the course. Cancellations after this time are charged at the full fee.

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