Put more muscle into your telephone-selling by attending this practical training, designed to provide unique opportunities for directly influencing your sales!
Who should attend
All those responsible for making sales appointments or selling services and products over the phone.
Course content
Become a dedicated professional in Selling on the telephone, Qualifying Prospects and making profitable Sales Appointments!
Gain a Positive Mental Attitude that won’t allow adversity in! Power yourself up for the telephone. Telephone Manners, Communicative Speech, Active Listening and an Attitude that builds Empathy and Rapport
Maximise Planning and Preparation - failure to prepare is to prepare to fail
TeleSteps of the Call: Create a winning tour de force through effectively Opening the Call; Using Open, Closed and Alternative choice Questions to identify need; Matching and selling the what’s in it for them Benefits.
Overcoming any Objections to not buying; Latching on to Buying Signals.
Pre-Closing Fully Closing the Sale Professionally Closing the call; Following-up.
Cold calling, following-up mail-shots and maximising incoming enquiries by selling on the enquiry
Identifying the Decision-maker with the Authority and the Need, fighting Rejection, penetrating the gatekeeping front office, secretarial and other barriers
Documenting, monitoring and analysing your results for success!
CPD: 6 Hours
FEE: £275 plus VAT or 4 'Block Booking
Places' (from £208 plus VAT)
"Very good course which has been extremely helpful" Jackie W., Hapag
"I was able to gain fresh ideas and overcome my main sales objections" Louise C., CI Business Services
"All objectives were met, superb content was rich and fun. Totally relevant to the company" Lewis J., Castle Care Tech
"Clear indicators of how to overcome objectives. Good use of learning styles. Extensive material,
thorough and fun" Simone M., SJS Healthcare Associates
"Very enthusiastic, felt motivated, kept my interest as pace of course was good" Stephanie I., Mydebtexit
"Very practical with no jargon" Evelyn W., Vantis plc
"Thoroughly enjoyed the course, learnt loads and can't wait to get back and put into practice" Donna D., Mail Handling International
"Very useful lesson, well done" Oscar I., Melia White House Hotel
To book on this course please complete the form below, and an invoice will be sent to you for payment.
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Terms: A full refund (less 20% administration charge) will be made for cancellations received in writing or by email not less than 15 days prior to the course. Cancellations after this time are charged at the full fee.
