6 Feb, 17 Apr, 15 May, 13 Jun, 2 Sept, 3 Nov 2008
Time: 9.30 - 1.00
Location: All courses are held at either: 66 Wigmore
St, W1 or 100a Chalk Farm Rd, NW1
How to turn clients into positive advocates for your firm!
When your product or service portfolio is similar to others, you need to make your organisation special
through the excellent service that you offer. Then you can create clients that stay with you for ever.
Who should attend
Everyone who interacts with Clients either face-to-face or by telephone, or who manages a Client-facing team
Course Objectives
To provide hands-on training that will include real-life experiences, and provide techniques and skills you can use immediately
To raise your game to meet the demands of ever-hungry clients, in their pursuit for the ultimate Client Service & Client Care experience
Course Content
The 5 step Loyalty Ladder for Success: Target; Prospect; Customer; Client; Advocate
Treat clients as you would like to be treated yourself - with a respectful, friendly and courteous approach.
Communicate with clarity and excellence
Understand what clients really value in your business
Take the initiative when opportunities to Service and Care present themselves
Understand how to satisfy clients so that they come back for more business, time and time again
"Achieved my objectives - gave me great confidence"
Gloria C., English Churches Housing Group
"Excellent course, very entertaining and useful!" Chris K., Richard Anthony & Co (Accountants)
"Very personable, made things clear, covered what I needed"
Nathan H., MMC Limited
"Great models and tools"
Jo S., Future Electronics
"Very enthusiastic about the topic" Chris P., CSE Servelec (Systems Integrator)
"Very good. I feel more confident to do my job"
Ira R., Indonesian Embassy
CPD: 3 Hours
FEE: £175 plus VAT or 2 'Block
Booking Places' (from £104 plus VAT)
To book on this course please complete the form below, and an invoice will be sent to you for payment.
(* required fields)
Terms: A full refund (less 20% administration charge) will be made for cancellations received in writing or by email not less than 15 days prior to the course. Cancellations after this time are charged at the full fee.
