Return to pass home page | About pass | Request A Brochure | Contact Us | Sitemap   

     

CPD

Client Service & Client Care

6 Feb, 17 Apr, 15 May, 13 Jun, 2 Sept, 3 Nov 2008
Time:
9.30 - 1.00
Location:
All courses are held at either: 66 Wigmore St, W1 or 100a Chalk Farm Rd, NW1
 

INDIVIDUAL TUITION ALSO AVAILABLE

How to turn clients into positive advocates for your firm! 

When your product or service portfolio is similar to others, you need to make your organisation special through the excellent service that you offer. Then you can create clients that stay with you for ever.

Who should attend 

Everyone who interacts with Clients either face-to-face or by telephone, or who manages a Client-facing team 
 

Course Objectives 

  • To provide hands-on training that will include real-life experiences, and provide techniques and skills you can use immediately 

  • To raise your game to meet the demands of ever-hungry clients, in their pursuit for the ultimate Client Service & Client Care experience 

Course Content 

  • The 5 step Loyalty Ladder for Success: Target; Prospect; Customer; Client; Advocate 

  • Treat clients as you would like to be treated yourself - with a respectful, friendly and courteous approach. 

  • Communicate with clarity and excellence 

  • Understand what clients really value in your business 

  • Take the initiative when opportunities to Service and Care present themselves 

  • Understand how to satisfy clients so that they come back for more business, time and time again 

"Achieved my objectives - gave me great confidence"
Gloria C., English Churches Housing Group


"Excellent course, very entertaining and useful!"
Chris K., Richard Anthony & Co (Accountants)


"Very personable, made things clear, covered what I needed"
Nathan H., MMC Limited


"Great models and tools"
Jo S., Future Electronics


"Very enthusiastic about the topic"
Chris P., CSE Servelec (Systems Integrator)


"Very good. I feel more confident to do my job"
Ira R., Indonesian Embassy


CPD: 3 Hours
FEE:
£175 plus VAT or 2 'Block Booking Places' (from £104 plus VAT)

For further details:

To book on this course please complete the form below, and an invoice will be sent to you for payment.

(* required fields)

Name *

Company *

Address *

Position within Company

Telephone No. *

Email *

Course Date(s)*

Tick here if you would like these booking(s) to be utilised against your "Block Places Scheme" (2 Block Places per delegate)

 

Terms:
A full refund (less 20% administration charge) will be made for cancellations received in writing or by email not less than 15 days prior to the course. Cancellations after this time are charged at the full fee.

Please click here for full terms and conditions.


If you would like to receive weekly details of our courses by email please enter your email address here:

Join pass's mailing list.

Your Email:

subscribe:

    unsubscribe:   

pass will NOT sell or distribute your e-mail  address to any third party.  

Regulatory & Legal Notices


Pass Training, London. Computer training, Accountancy training, Auditing and taxation courses, personal Development, and Business Development training courses in London UK
66 Wigmore Street, London, W1U 2SB (UK)
 Tel: 020 7284 4995   Fax: 020 7284 2966
 Email: info@pass.co.uk