CPD

Client Service Skills

1 Feb, 16 Mar, 7 Apr, 24 May, 25 Jun, 9 Jul, 9 Aug, 24 Sep,13 Oct, 23 Nov, 21 Dec 2010 Time: 9.30 - 1.00 Location: All courses are held in Central London

PRIVATE TRAINING & INDIVIDUAL COACHING ALSO AVAILABLE

How to turn clients into positive advocates for your firm!  When your product or service portfolio is similar to others, you need to make your organisation special through the excellent service that you offer. Then you can create clients that stay with you for ever. Who should attend  Everyone who interacts with Clients either face-to-face or by telephone, or who manages a Client-facing team   Course Objectives  To provide hands-on training that will include real-life experiences, and provide techniques and skills you can use immediately  To raise your game to meet the demands of ever-hungry clients, in their pursuit for the ultimate Client Service & Client Care experience  Course Content  The 5 step Loyalty Ladder for Success: Target; Prospect; Customer; Client; Advocate  Treat clients as you would like to be treated yourself - with a respectful, friendly and courteous approach.  Communicate with clarity and excellence  Understand what clients really value in your business  Take the initiative when opportunities to Service and Care present themselves  Understand how to satisfy clients so that they come back for more business, time and time again  CPD: 3 Hours/Units FEE: £175 plus VAT or 2 'Block Places' (from £108 plus VAT) For further details: Email info@pass.co.uk Telephone: 0845 330 2772 Fax: 0845 450 0545

"Achieved my objectives - gave me great confidence" Gloria C., English Churches Housing Group "Excellent course, very entertaining and useful!" Chris K., Richard Anthony & Co (Accountants) "Very personable, made things clear, covered what I needed" Nathan H., MMC Limited "Great models and tools" Jo S., Future Electronics "Very enthusiastic about the topic" Chris P., CSE Servelec (Systems Integrator) "Very good. I feel more confident to do my job" Ira R., Indonesian Embassy "Very high quality training" Giorgio B., King Edward VII Hospital

To book on this course please complete the form below, and an invoice will be sent to you for payment.

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Terms:
A full refund (less 20% administration charge) will be made for cancellations received in writing or by email not less than 15 days prior to the course. Cancellations after this time are charged at the full fee.

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