CPD

Communicate Brilliantly

26 Jan, 23 Feb, 26 Mar, 14 Apr, 5 May, 11 Jun, 16 Jul, 18 Aug, 23 Sep, 5 Oct, 5 Nov, 16 Dec 2010 Time: 2.00 - 5.30 Location: All courses are held in Central London

PRIVATE TRAINING & INDIVIDUAL COACHING ALSO AVAILABLE

Who Should Attend  Everyone who wants, indeed needs, to communicate more effectively and with great confidence and personal impact in order to be more effective in their organisation  Course Objectives  To develop communication techniques and skills that will make you more effective with your colleagues, clients, and customers - whether face to face or on the phone  To develop a positive attitude and use Win-Win techniques  To turn personality into Charisma so you are welcomed and listened to everywhere you go  Course Content  How to present yourself vibrantly, using body language, listening and voice to advantage, and create an immediate and best first time impression. Remember you seldom get a second chance to get that first impression right  What approaches you can use to tap into the power of active listening, avoid poor listening, and really hear key answers from your need to know questions  How to ensure that your physical presence conveys energy and professionalism  When to reinforce assertive communication skills to manage conflict and when to turn the passive to your advantage if necessary  How to avoid assumptions and misunderstandings  How to ensure congruence  Key Benefits  This day is an extremely participative and motivating experience. Delegates will practise the skills on the day so they are ready to actually use them in the office  Solutions you can immediately use  Course attendance certificate  Motivating refresher notes  Central London location  Maximum 8 delegates to ensure individual attention CPD 3.5 Hours/Units FEE: £175 + VAT or 2 ‘Block Places’ (from £108 + VAT) For further details: Email info@pass.co.uk Telephone: 0845 330 2772 Fax: 0845 450 0545 To book on this course please complete the form below, and an invoice will be sent to you for payment. (* required fields) Name * Company * Address * Position Telephone No. * Email * Course Date(s)* How did you hear about us? - Please select Advertising E-brief / E-Newsletter Flyer / Leaflet Mail-shot Existing client / Repeat purchase Google search Other search engine Referred by another website Recommendation by colleagues/friends Business referral Telemarketing Press Tick here if you would like these booking(s) to be utilised against your "Block Places Scheme" (4 Block Places per delegate)

"Extremely useful as I got to learn a lot about myself and how I can improve." Bijal P., Aegon Benefit Solutions "A lively, engaging and knowledgeable trainer." Anne S., STEP "Good, very interactive with everyone." Ashwin B., Harris Lipman "Lively and interesting - kept my attention throughout." Karen H., Northants County Council   "Great. Very useful. Lots to do." Monica D., UKIP Solicitors   "Lovely! Very good!" Abdullah R., Middlesex College   "Very communicative. Good at encouraging participation." Geoff Y., Global Factors Ltd   "All useful and valuable information, enthusiastic trainer." Jeremy K., Neill & Co.   "I learnt a lot of new ideas and skills through the trainer's approach. Well done." Aliya M., Wingrave Yeats   "Right trainer for the course. Very relevant." David B., KD Jewels Ltd   "Has helped me put things into perspective more." Elizabeth H., Stern & Co.   "Very good - puts you at ease immediately." Joanne J., Neill & Co.   "Energetic and enthusiastic which rubbed off onto the class." Nelly K., Elefantasia Ltd

Terms:
A full refund (less 20% administration charge) will be made for cancellations received in writing or by email not less than 15 days prior to the course. Cancellations after this time are charged at the full fee or Block Places treated as utilised.

Please click here for full terms and conditions.