CPD
Communicate Brilliantly
26 Jan, 23 Feb, 26 Mar, 14 Apr, 5 May, 11 Jun, 16 Jul, 18 Aug, 23 Sep, 5 Oct, 5 Nov, 16 Dec 2010
Time: 2.00 - 5.30
Location: All courses are held in Central London
|
|
|
Who Should Attend
Everyone who wants, indeed needs, to communicate more effectively and with great confidence and personal impact in order to be more effective in their organisation
Course Objectives
- To develop communication techniques and skills that will make you more effective with your colleagues, clients, and customers - whether face to face or on the phone
- To develop a positive attitude and use Win-Win techniques
- To turn personality into Charisma so you are welcomed and listened to everywhere you go
Course Content
- How to present yourself vibrantly, using body language, listening and voice to advantage, and create an immediate and best first time impression. Remember you seldom get a second chance to get that first impression right
- What approaches you can use to tap into the power of active listening, avoid poor listening, and really hear key answers from your need to know questions
- How to ensure that your physical presence conveys energy and professionalism
- When to reinforce assertive communication skills to manage conflict and when to turn the passive to your advantage if necessary
- How to avoid assumptions and misunderstandings
- How to ensure congruence
Key Benefits
- This day is an extremely participative and motivating experience. Delegates will practise the skills on the day so they are ready to actually use them in the office
- Solutions you can immediately use
- Course attendance certificate
- Motivating refresher notes
- Central London location
- Maximum 8 delegates to ensure individual attention
CPD 3.5 Hours/Units
FEE: £175 + VAT or 2 ‘Block Places’ (from £108 + VAT)
For further details:
To book on this course please complete the form below, and an invoice will be sent to you for payment.
(* required fields)
|
|
"Extremely useful as I got to learn a lot about myself and how I can improve."
Bijal P., Aegon Benefit Solutions |
|
"A lively, engaging and knowledgeable trainer."
Anne S., STEP |
|
"Good, very interactive with everyone."
Ashwin B., Harris Lipman |
|
"Lively and interesting - kept my attention throughout."
Karen H., Northants County Council |
|
"Great. Very useful. Lots to do."
Monica D., UKIP Solicitors |
|
"Lovely! Very good!"
Abdullah R., Middlesex College |
|
"Very communicative. Good at encouraging participation."
Geoff Y., Global Factors Ltd |
|
"All useful and valuable information, enthusiastic trainer."
Jeremy K., Neill & Co. |
|
"I learnt a lot of new ideas and skills through the trainer's approach. Well done."
Aliya M., Wingrave Yeats |
|
"Right trainer for the course. Very relevant."
David B., KD Jewels Ltd |
|
"Has helped me put things into perspective more."
Elizabeth H., Stern & Co. |
|
"Very good - puts you at ease immediately."
Joanne J., Neill & Co. |
|
"Energetic and enthusiastic which rubbed off onto the class."
Nelly K., Elefantasia Ltd |
|
Terms: A full refund (less 20% administration charge) will be made for cancellations received in writing or by email not less than 15 days prior to the course. Cancellations after this time are charged at the full fee or Block Places treated as utilised.
Please click here for full terms and conditions.
Practical Student Courses |
Student
Recruitment | Computer Courses

SWAT UK Block 2, Angel Square, London, EC1V 1NY (UK)
Tel: 0845 330 2772 Fax: 0845 450 0545
Email: info@pass.co.uk
|
 |



|