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CPD

Delegation, Motivation & Providing Feedback

Presenter: Geoff Wood BSc (psychology) FCA – Managing Director pass training
08 Mar, 15 Jun, 12 Nov 2010
Time: 9.30 - 5.00
Location: 100a Chalk Farm Road, London NW1 8EH 
 

PRIVATE TRAINING & INDIVIDUAL COACHING ALSO AVAILABLE
Who should attend 

Anyone whose role involves delegating and managing the work to other staff. 

What you can gain 

Skills to help you delegate effectively to your staff, provide constructive feedback about their performance and motivate them in order to get the best performance and increase their job satisfaction. 
 
Course content 

This one day course is packed with practical tips that really work. This course does not spend time looking at historical theories of motivation etc - but focuses on what works in "real life". 

Participants will be encouraged to share their own personal experiences and ideas. 

Participants will work in small groups of 3 and will have the opportunity to practise Delegating and also practise Providing Feedback on Performance. Each person will benefit from the feedback they receive from the others in their small group. Participants will also benefit from observing how the other members of the group approach each task and comparing this to their own approach. 

Relevant extracts from 2 videos will be viewed during the day - through these delegates will see how tricky situations could be dealt with. 

Specific areas covered include: 

  • Analysing the top 5 methods that each participant adopts as their general management style - and making sure they use these to their advantage
  • How to get a person to accept responsibility for fully completing a piece of work
  • What to Delegate
  • Delegation by Results or In Detail - which is best?
  • Techniques that avoid you having to check everything
  • How to assess the skill level of another person
  • How to guide the delegation by appropriate use of questions
  • How and how not to organise your monitoring process
  • When and when not to get involved in assisting
  • What if Trust is an issue?
  • When and when not to get involved in assisting
  • Avoiding staff giving the work back to you
  • Analysing the top 5 methods that each participant adopts in relation to Delegation
  • Key Methods for providing constructive feedback
  • When and when not to “give useful advice”
  • 3 different types of mistakes your staff may make and how to react to them
  • How to improve specific areas of work in staff who are otherwise good performers
  • How to deal with an emotional response from your staff
  • Analysing the top 5 techniques that each participant will adopt when Providing Feedback
  • Analysing what motivates yourself
  • Analysing what motivates your staff
  • Analysing the top 5 techniques that each participant will adopt when motivating their staff

"Very helpful course with good insights for improving my work"
Richard S., Vantis plc - City Office (Accountants)

"I learnt how to give responsibility & not take it back!"
Simon C., Vantis plc - West End Office (Accountants)

"Excellent Course"
Yaseem R., Partner – Malik Law Chambers

"Very interesting & practical"
Lai Ming W., Council for World Mission

"Very motivating"
Anna D., Wingrave Yeats (Accountants)

"Very useful course, simple and clear actions"
Yelena P., Otsuka Pharmaceuticals

"Very good,very relevant"
Kate S., Welcare in East Surrey

 

During the course participants will design both a Delegation Checklist and a Checklist for Providing Feedback. 

Participants have the opportunity to complete a Personal Workbook to record how techniques relate to them personally. 

Participants also receive a 1 page 'wallchart' summary of the topics covered. 

The "Top 5" Techniques explored during the day for each of: Management Style, Delegation, Providing Feedback and Motivation will be on one single Summary Sheet - this sheet will be extremely helpful in enabling participants to focus on the changes they wish to make following the training. 

CPD: 6 Hours/Units

FEE: £290 + VAT or 4 'Block Places' (from £216 plus VAT)

For further details:

To book on this course please complete the form below, and an invoice will be sent to you for payment.

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Tick here if you would like these booking(s) to be utilised against your "Block Places Scheme" (4 Block Places per delegate)
 

  

Terms:
A full refund (less 20% administration charge) will be made for cancellations received in writing or by email not less than 15 days prior to the course. Cancellations after this time are charged at the full fee or Block Places treated as utilised.

Please click here for full terms and conditions.

 

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