Anyone whose role involves delegating and managing the work to other staff.
What you can gain
Skills to help you delegate effectively to your staff, provide constructive feedback about their performance and motivate them in order to get the best performance and increase their job satisfaction.
Course content
This one day course is packed with practical tips that really work. This course does not spend time looking at historical theories of motivation
etc - but focuses on what works in "real life".
As part of the analysis of what works in "real life" participants will be encouraged to share their own personal experiences and ideas.
Practical skills are best learnt by practising them in a safe environment where you can experiment with different approaches.
"Very helpful course with good insights for improving my work" Richard S., Vantis plc - City Office (Accountants)
"I learnt how to give responsibility & not take it back!" Simon C., Vantis plc - West End Office (Accountants)
In order to practise the skills participants will work in small groups of 3 and will actually practise Delegating and also practise Providing Feedback on Performance. Each person will benefit from the detailed feedback they receive from the others in their small group. Participants will also benefit from having the opportunity to observe closely how the other members of the group approach each task and compare this to their own approach.
Relevant extracts from 2 videos will be viewed during the day - through these delegates will see how tricky situations could be dealt with. Specific areas covered include:
Analysing the top 5 methods that each participant adopts as their general management style - and making sure they use these to their advantage
Delegation by Results or In Detail - which is best?
What and How to Delegate
Techniques that avoid you having to check everything
How to guide the delegation by appropriate use of questions
When and when not to get involved in assisting
What if Trust is an issue?
Avoiding staff giving the work back to you
Analysing the top 5 methods that each participant adopts in relation to Delegation
Key Methods for providing constructive feedback
3 different types of mistakes and how to react
How to improve specific areas of work in staff who are otherwise good performers
How to deal with an emotional response from your staff
Analysing the top 5 techniques that each participant will adopt when Providing Feedback
Analysing what motivates yourself
Analysing what motivates your staff
Analysing the top 5 techniques that each participant will adopt when
motivating their staff
During the course participants will design both a Delegation Checklist and a Checklist for Providing Feedback.
Participants have the opportunity to complete a Personal Workbook to record how techniques relate to them personally.
Participants also receive a 1 page 'wallchart' summary of the topics covered.
The "Top 5" Techniques explored during the day for each of: Management Style, Delegation, Providing Feedback and Motivation will be on one single Summary Sheet - this sheet will be extremely helpful in enabling participants to focus on the changes they wish to make following the training.
To book on this course please complete the form below, and an invoice will be sent to you for payment.
(* required fields)
Terms: A full refund (less 20% administration charge) will be made for cancellations received in writing or by email not less than 15 days prior to the course. Cancellations after this time are charged at the full fee or Block Places treated as utilised.
