Speaker: David Parmenter, BCom (Hons), FCA, CEO
17 Sep 2009
Time: 9.00 - 5.00
Location: London CPD Hours/Units: 8 CPD hours (for non-CIMA members)
Introduction
A workshop to help you improve the way they are measured and reported
This course will challenge the current thinking about performance indicators and explain why current measures are not creating the change intended. It will help participants revolutionise the way they measure, report and improve performance through the appropriate use of the four types of performance measures (KRIs, PIs and RIs).
Key performance indicators (or KPIs) are misused in many organisations and are not creating the focus, alignment and achievement that organisations are seeking. Some organisations try and manage with over forty KPIs, many of which are not true KPIs.
David has studied performance indicators and has developed a new insight into why KPIs may not be working in some organisations. He believes that performance measures are broken into four groups: key result indicators (KRIs), performance indicators (PIs) result indicators (RIs) and KPIs. The lack of recognition of this fact has clouded perspective and led organisations to work with the wrong indicators at the wrong levels. It has also led to many balanced scorecards failing to deliver on their promise.
Who will benefit
All staff responsible for monitoring and reporting the performance of a
business unit, division or organisation, particularly those concerned
with
corporate level reporting
line management issues, reporting and decision making
the implementation of strategy
improvement initiatives such as re-engineering, balanced scorecard
and quality improvement.
This CIMA Mastercourse, which includes sector-based workshops, is
ideally attended by two or more from your organisation.
What you can gain
An in-depth understanding of the characteristics of key
performance indicators (KPIs).
An appreciation of how key result indicators (KRIs), performance
indicators (PIs), result indicators (RIs) and KPIs fit together.
Know how to report KRIs , PIs, RIs and KPIs in a more practical
way.
An ability to identify which KPIs may be of relevance to your
organisation.
Obtain a road map to developing KPIs in your organisation.
An appreciation of the measures that will make your balanced
scorecard function.
Course content
What are key performance indicators?
Case studies
The characteristics of winning KPIs
The difference between the 3 types of performance measures
Lead and lag indicators revisited
The 10, 80, 10 rule for performance measures
Revisiting existing performance measures
How to develop and use winning KPIs: the 12-step model
The four foundation stones of a KPI project
Outline and define the benefits for each step of
implementation timeline
Each step will be explored in detail along with the associated
fact gathering questionnaires, team worksheets and checklists
Brainstorming critical success factors
Present KPIs in a decision-based way
Daily KPI reporting
Weekly KPI reporting
Monthly performance measure reporting to the Board, management
& staff
Designing a dashboard for the Board
Developing team balanced scorecards
Each work group will design measures for one perspective (attendees
in sector groups) part of step 10
Reviewing a sample of performance measures from the performance
measures database
Summary and conclusions - and the road ahead
Marketing strategies to promote KPI development to the SMT
The reduced 8 step process for smaller organisations
Complete the draft implementation program for your
organisation
To book on this course please complete the form below, and an invoice will be sent to you for payment.
(* required fields)
Terms: A full refund (less 20% administration charge) will be made for cancellations received in writing or by email not less than 15 days prior to the course. Cancellations after this time are charged at the full fee or Block Places treated as utilised.
