CPD

Implementing Winning KPIs

Speaker: David Parmenter, BCom (Hons), FCA, CEO
BCom (Hons), FCA, CEO
22 April, 16 September 2010
Time: 9.00 - 5.00
Location: London
CPD Hours/Units: 8 CPD hours (for non-CIMA members)

Introduction

A workshop to help you improve the way they are measured and reported

This course will challenge the current thinking about performance indicators and explain why current measures are not creating the change intended. It will help participants revolutionise the way they measure, report and improve performance through the appropriate use of the four types of performance measures (KRIs, PIs and RIs). 

Key performance indicators (or KPIs) are misused in many organisations and are not creating the focus, alignment and achievement that organisations are seeking. Some organisations try and manage with over forty KPIs, many of which are not true KPIs. 

David has studied performance indicators and has developed a new insight into why KPIs may not be working in some organisations. He believes that performance measures are broken into four groups: key result indicators (KRIs), performance indicators (PIs) result indicators (RIs) and KPIs. The lack of recognition of this fact has clouded perspective and led organisations to work with the wrong indicators at the wrong levels. It has also led to many balanced scorecards failing to deliver on their promise.

Who will benefit 

All staff responsible for monitoring and reporting the performance of a business unit, division or organisation, particularly those concerned with

• corporate level reporting
• line management issues, reporting and decision making
• the implementation of strategy
• improvement initiatives such as re-engineering, balanced scorecard and quality improvement.

This CIMA Mastercourse, which includes sector-based workshops, is ideally attended by two or more from your organisation.

What you can gain 

• An in-depth understanding of the characteristics of key performance indicators (KPIs).
• An appreciation of how key result indicators (KRIs), performance indicators (PIs), result indicators (RIs) and KPIs fit together.
• Know how to report KRIs , PIs, RIs and KPIs in a more practical way.
• An ability to identify which KPIs may be of relevance to your organisation.
• Obtain a road map to developing KPIs in your organisation.
• An appreciation of the measures that will make your balanced scorecard function.

Course content 

• What are key performance indicators?
  • Case studies
  • The characteristics of winning KPIs
  • The difference between the 3 types of performance measures
  • Lead and lag indicators revisited
  • The 10, 80, 10 rule for performance measures
• Revisiting existing performance measures
• How to develop and use winning KPIs: the 12-step model
  • The four foundation stones of a KPI project
  • Outline and define the benefits for each step of implementation timeline
  • Each step will be explored in detail along with the associated fact gathering questionnaires, team worksheets and checklists
• Brainstorming critical success factors
• Present KPIs in a decision-based way
  • Daily KPI reporting
  • Weekly KPI reporting
  • Monthly performance measure reporting to the Board, management & staff
• Designing a dashboard for the Board 
• Developing team balanced scorecards
  Each work group will design measures for one perspective (attendees in sector groups) part of step 10
• Reviewing a sample of performance measures from the performance measures database
• Summary and conclusions - and the road ahead
  • Marketing strategies to promote KPI development to the SMT
  • The reduced 8 step process for smaller organisations
  • Complete the draft implementation program for your organisation

FEE: £580 + VAT

For further details:

• Email info@pass.co.uk

• Telephone: 0845 330 2772

• Fax: 0845 450 0545

To book on this course please complete the form below, and an invoice will be sent to you for payment.

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Terms:
A full refund (less 20% administration charge) will be made for cancellations received in writing or by email not less than 15 days prior to the course. Cancellations after this time are charged at the full fee or Block Places treated as utilised.

Please click here for full terms and conditions.