Management and Personal Development Training Courses

Daytime Courses

•	Appraisal Interviewing 15 Jan, 8 Feb, 17 Mar, 16 Apr, 7 May, 14 Jun, 21 Jul, 20 Aug, 09 Sep, 21 Oct, 01 Nov, 10 Dec 2010
•	Assertiveness at Work 20 Jan, 18 Feb, 30 Mar, 20 Apr, 6 May, 28 Jun, 15 Jul, 03 Aug, 01 Sep, 30 Sep, 15 Oct, 04 Nov, 01 Dec 2010
•	Building High Performance Teams 14 Jan, 03 Mar, 10 May, 03 Jun, 28 Jul, 23 Aug, 06 Sep, 08 Oct, 08 Nov 2010
•	Building Self Confidence 12 Jan, 24 Feb, 24 Mar, 26 Apr, 26 May, 30 Jun, 29 Jul, 19 Aug, 22 Sep, 29 Oct, 19 Nov, 2 Dec 2010
•	Business Strategy for Small Businesses & Departments 12 Apr, 10 Jun, 03 Dec 2010
•	Client Service Skills 1 Feb, 16 Mar, 7 Apr, 24 May, 25 Jun, 9 Jul, 9 Aug, 24 Sep,13 Oct, 23 Nov, 21 Dec 2010
•	Coaching Skills 4 Feb, 23 Mar, 22 Apr, 28 May, 4 Jun, 5 Jul, 18 Aug, 23 Sep, 4 Oct, 10 Nov, 22 Dec 2010
•	Communicate Brilliantly 26 Jan, 23 Feb, 26 Mar, 14 Apr, 5 May, 11 Jun, 16 Jul, 18 Aug, 23 Sep, 5 Oct, 5 Nov, 16 Dec 2010
•	Credit Control Skills 18 Jan, 9 Feb, 8 Mar, 1 Apr, 14 May, 17 Jun, 8 Jul, 5 Aug, 3 Sep, 21 Oct, 11 Nov, 8 Dec 2010
•	Customer Service & Care 19 Jan, 15 Feb, 18 Mar, 27 Apr, 20 May, 09 Jun, 07 Jul, 11 Aug, 08 Sep, 14 Oct, 18 Nov, 13 Dec 2010
•	Dealing with Difficult Customers /Clients 04 Feb, 16 Mar, 07 Apr, 24 May, 25 Jun, 09 Jul, 09 Aug, 24 Sep, 13 Oct, 23 Nov, 21 Dec 2010
•	Delegation, Motivation & Providing Feedback 08 Mar, 15 Jun, 12 Nov 2010
•	First Time Manager 21 Jan, 10 Feb, 2 Mar, 31 Mar, 19 Apr, 04 May, 10 Jun, 02 Jul, 02 Aug, 07 Sep, 12 Oct, 15 Nov, 07 Dec 2010
•	First Time Supervisor 21 Jan, 10 Feb, 2 Mar, 31 Mar, 19 Apr, 04 May, 10 Jun, 02 Jul, 02 Aug, 07 Sep, 12 Oct, 15 Nov, 07 Dec 2010
•	Front Office/Reception & Telephone 22 Jan, 19 Feb, 12 Mar, 06 Apr, 19 May, 16 Jun, 13 Jul, 04 Aug, 16 Sep, 27 Oct, 09 Nov, 17 Dec 2010
•	Interviewing Skills – Hire Great People 15 Jan, 08 Feb, 17 Mar, 16 Apr, 07 May, 14 Jun, 21 Jul, 20 Aug, 09 Sep, 25 Oct, 01 Nov, 10 Dec 2010
•	Interviewing Skills for Interviewees 25 Feb, 29 Mar, 13 Apr, 27 May, 22 Jun, 30 Jul, 31 Aug, 27 Sep, 19 Oct, 29 Nov 2010
•	Leadership Skills 16 Apr, 7 Jun, 1 Nov 2010
•	Letter Writing & Email – Create a Professional Impression 16 Feb, 18 May, 04 Aug, 11 Oct, 15 Dec 2010
•	Live Your Life to the Full 5 Feb, 11 Mar, 12 Apr, 13 May, 1 Jun, 6 Jul, 6 Aug, 2 Sep, 6 Oct, 24 Nov 2010
•	Make Yourself a Business Advisor 16 Jul, 26 Nov 2010
•	Managing a Portfolio of Clients 15 Jul, 25 Nov 2010
•	Marketing – Core Skills 22 Feb, 19 Mar, 30 Apr, 8 Jun, 27 Jul, 26 Aug, 29 Sep, 11 Oct, 26 Nov 2010
•	Meetings – Analysing Issues & Reaching Logical Decisions 13 Jul, 23 Nov 2010
•	Meetings – How to Participate Confidently 09 Feb, 11 Mar, 13 May, 17 Jun, 10 Nov, 9 Dec 2010
•	Meetings – Influencing Others 14 Jul, 24 Nov 2010
•	Meetings- Taking Minutes 17 Feb, 29 Apr, 12 Jul, 05 Oct, 05 Nov 2010
•	Mentoring & Motivating Staff 25 Jan, 11 Feb, 05 Mar, 23 Apr, 12 May, 02 Jun, 14 Jul, 10 Aug, 17 Sep, 18 Oct, 30 Nov, 20 Dec 2010
•	Motivating Professional Staff to Maximise Profits 12 May, 08 Dec 2010
•	Motivating Your Team – Essential Skills 17 Feb, 8 Jul, 8 Nov 2010
•	Negotiation Skills 18 Mar, 05 Nov 2010
•	Networking a Room - Essential Skills 03 Feb, 20 Apr, 09 Jun, 21 Jul, 21 Sep, 14 Oct 2010
•	Personal Development - Core Skills 27 Jan, 26 Feb, 26 Mar, 14 Apr, 05 May, 11 Jun, 16 Jul, 17 Aug, 28 Sep, 20 Oct, 12 Nov, 16 Dec 2010
•	Persuading and Influencing in Business 25 Jan, 11 Feb, 5 Mar, 23 Apr, 12 May, 2 Jun, 14 Jul, 10 Aug, 17 Sep, 18 Oct, 30 Nov, 20 Dec 2010
•	Positive Mental Attitude in the Work Place 3 Feb, 4 Mar, 28 Apr, 25 May, 24 Jun, 22 Jul, 25 Aug, 20 Sep, 22 Oct, 16 Nov, 15 Dec 2010
•	Power-up Marketing in your Practice 10 May, 6 Dec 2010
•	Presentation Skills/Public Speaking Skills 09 Feb, 11 Mar, 13 May, 17 Jun, 10 Nov, 9 Dec 2010
•	Presentation Skills/Public Speaking Skills – Essential Skills 13 Apr, 22 Jul, 22 Sep, 13 Dec 2010
•	Project Management 19 Mar, 01 Jun, 02 Nov 2010
•	Report Writing 29 Jan, 16 Feb, 01 Mar, 15 Apr, 18 Mar, 18 Jun, 20 Jul, 24 Aug, 10 Sep, 07 Oct, 25 Nov, 09 Dec 2010
•	Sales Skills – Face to Face & Telephone 02 Feb, 25 Mar, 21 Apr, 21 May, 23 Jun, 26 Jul, 13 Aug, 15 Sep, 28 Oct, 17 Nov, 14 Dec 2010
•	Secretarial & PA Excellence 28 Jan, 12 Feb, 10 Mar, 08 Apr, 17 May, 15 Jun, 23 Jul, 16 Aug, 13 Sep, 01 Oct, 02 Nov, 03 Dec 2010
•	Speed Reading for Professionals 09 Feb, 07 Jun, 05 Nov 2010
•	Stress Management Techniques 27 Jan, 17 Feb, 23 Mar, 22 Apr, 28 May, 29 Jun, 05 Jul, 17 Aug, 28 Sep, 20 Oct, 12 Nov, 22 Dec 2010
•	Telemarketing & Telesales 01 Feb, 22 Mar, 09 Apr, 11 May, 21 Jun, 19 Jul, 27 Aug, 14 Sep, 26 Oct, 22 Nov, 06 Dec 2010
•	Telephone Skills - Sound Professional 26 Jan, 23 Feb, 22 Mar, 09 Apr, 11 May, 21 Jun, 19 Jul, 27 Aug, 14 Sep, 26 Oct, 22 Nov, 06 Dec 2010
•	Time Management & Self Management 11 Feb, 11 May, 03 Nov 2010
•	Train the Trainer - Core Skills 13 Jan, 26 Feb, 15 Mar, 04 Jun, 12 Jul, 04 Oct, 10 Nov 2010
•	Writing with Clarity – for Tax Professionals 16 Mar, 27 May, 02 Dec 2010

Discounts available for Charities – please contact Asha Matyja on 0845 330 2772 or asha.matyja@swat.co.uk

Please contact us for further information about these courses.

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Pass Training, London. Computer training, Accountancy training, Auditing and taxation courses, personal Development, and Business Development training courses in London UK
SWAT UK Block 2, Angel Square, London, EC1V 1NY (UK)
Tel: 0845 330 2772 Fax: 0845 450 0545
Email: info@pass.co.uk


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