CPD

To make a reservation you may either:

• Telephone 020 7843 1281

• Fax 01752 725725

• Send an email to info@pass.co.uk

• Complete the general enquiry form, telling us which course(s) you would like to attend

Joining Instructions:
Joining Instructions will be sent approximately a month prior to the course date. They will include the course details together with a map. 

Joining Instructions are not sent for CPD Quarterly Updates. 

Terms and Conditions

Payment & Cancellation Policy:
Courses will be invoiced at the time of booking. 

Our payment terms are the earlier of 14 days from the date of invoice or 15 days prior to the course.

Block Places are not refundable.

For all Courses (other than those paid by Block Places Scheme): 

• A full refund (less 20% administration charge) will be made for cancellations received in writing or by email not less than 15 days prior to the course. 

• Cancellations after this time are charged at the full fee.

For Courses paid by Block Places Scheme: 

• On Quarterly Updates
  Block Places are treated as utilised unless cancellations or transfers to another date in the same quarter, are received 48 hours prior to the course. 

• All Other Courses
  Block Places are treated as utilised unless cancellations are received not less than 15 days prior to the course 

Block Places are not refundable.

Substitution:
Substitutions may be made at any time. All we ask is that you let us know the change of name.

Alteration to Courses:
pass reserves the right to vary the timing or venue of courses, alter the published programme or change the speaker, for whatever reason and to cancel an event at our discretion.

Dress Code:
Smart casual

Suggestions and/or Complaints

Our business depends upon being able to meet your needs. We actively welcome any suggestions regarding course topics that you would like us to host or any other way in which we could improve the service that we offer to you. You may wish to make these suggestions to your account manager or directly to the Managing Director, Geoff Wood: geoff.wood@pass.co.uk, 020 7284 4994. Thank you for your assistance.

If we have made any error that you wish to draw to our attention through a formal complaint we will be pleased to receive that feedback. Any complaint will normally be responded to within 48 hours. Any complaint would be taken extremely seriously and we would ask you to communicate that directly to the Managing Director, Geoff Wood: geoff.wood@pass.co.uk, 020 7284 4994, or at our address below. Thank you for your assistance.