Evening Courses

Customer Care Essentials

How to become a Client Service, Client Care professional, and excel with those skills in the market place!

If your product or service is similar to others, you need to make your organisation special through the excellent service that you offer. Then you can create customers that stay with you for ever.

By the end of the course you will be able to:

• Present a Positive and Professional image that's second to none
• Communicate with clarity and excellence
• Understand what clients really value in your business
• Take the initiative when opportunities to Service and Care present themselves
• Understand how to satisfy clients so that they come back for more business, time and time again
• Welcome unhappy clients and turn them into opportunities for success

"The presenter was very good! I enjoyed the day, it was all very informative." V. Horreson, City University

Key Benefits

• Useful refresher notes
• Practise using the techniques during the course
• Central London location
• Skills you can use right away
• Maximum 15 delegates

CPD: 2.5 Hours
FEE: £60 + VAT

Detailed Courses also Available

For further details:

• Email info@pass.co.uk

• Telephone: 020 7284 4995

• Fax: 020 7284 2966

To book on this course please complete the form below, and an invoice will be sent to you for payment.

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Terms:
A full refund (less 20% administration charge) will be made for cancellations received in writing or by email not less than 15 days prior to the course. Cancellations after this time are charged at the full fee or Block Places treated as utilised.

Please click here for full terms and conditions.

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