Learn how to become a superb front of house professional.
Create a first impression, either face to face or on the phone, that really makes your customers or clients feel good. Learn the skills to make them remember your company and also you! Impress your boss by the way you are able to control all situations.
By the end of this course you will be able to:
Welcome visitors professionally -establish rapport, and project a personality for your organisation that's without equal
Ask questions that will gain information to meet clients needs and give you useful control
Actively listen so that you never miss information or misinterpret the needs or moods of clients face-to-face or on the telephone
"The course was very interesting and had such a lot of information"
Pauline H., Pizza Express Plc
"A very good and enthusiastic tutor and very helpful"
Urnila P., Metropolitan Police Service
"Very good trainer with positive attitude and good subject knowledge. I liked the course very much"
Agnieszka K., SJS Healthcare Associates
"Trainer and Content 10/10"
Veronica H., ERA Consulting (Biochemical consulting)
"Well presented, really enjoyed"
Sandra W., Homerton University Hospital
"Very nice course"
Nadia T., Triton Building Restoration
To book on this course please complete the form below, and an invoice will be sent to you for payment.
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Terms: A full refund (less 20% administration charge) will be made for cancellations received in writing or by email not less than 15 days prior to the course. Cancellations after this time are charged at the full fee or Block Places treated as utilised.
