Evening Courses

Telephone Skills

Everything you need to know to become a top communicator on the telephone.

Ever felt the need to excel on the telephone? Have you heard someone on a random call you made who sounded fantastic? Well here's your chance to become terrific by learning and practicing some essential techniques. 

By the end of this course you will be able to:

• Power-up your telephone manners, put excitement in your voice and enthuse a positive winning attitude
• Confidently ask questions to obtain vital information and successfully listen to act on it
• Welcome difficult, angry, awkward clients and turn them into happy clients
• Get the information about the caller and use it to tactical advantage
• Impress those you speak to … and your boss !

"Great fun on role plays. Learnt a lot in a short time" Edward L., Rees Pollock "Very useful for giving a choice of language and approach" Avril W., Bishop & Sewell

Key Benefits:

• Handy course documentation
• Practise using the techniques during the course
• Central London location
• Techniques you can use straight away
• Maximum 15 delegates

CPD: 2.5 Hours
FEE: £60 + VAT

Detailed Courses also Available

For further details:

• Email info@pass.co.uk

• Telephone: 020 7284 4995

• Fax: 020 7284 2966

To book on this course please complete the form below, and an invoice will be sent to you for payment.

(* required fields)

Terms:
A full refund (less 20% administration charge) will be made for cancellations received in writing or by email not less than 15 days prior to the course. Cancellations after this time are charged at the full fee or Block Places treated as utilised.

Please click here for full terms and conditions.

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